CEO
Welcome Statement:
Customizable welcome statement video of your
CEO. (Time: Approximately 1-2 minutes depending
on your content)
Introduction
Presentation explaining the objectives of the
course and how your organization’s success
depends on the ability of its employees to work
effectively with employees from different
generations. This section also contains a brief
online tutorial of how to navigate and use
course features. (1-2 minutes)
Exercise
Interactive exercise illustrating a key learning point
about perspectives that we refer to throughout
this course. (2-3 minutes)
What Are Generational
Differences?
Narrative outlining how diversity in today’s
workforce is more than just differences in race
and gender. It can include differences in
generations, or the era in which a person has
lived. (1-2 minutes)
Scenario - Generational
Conflict
Video and interactive exploring what happens
when a generational misunderstanding occurs.
(5-6 minutes)
Generational Conflict - Follow Up
Debriefing to explore what the previous scenario
tells us about intergenerational conflict by
evaluating the interactions between several of
the employees. (2-3 minutes)
The Future is Here
Interactive outlining the impact
intergenerational predictions will have on your
organization over the next decade.
(2-3 minutes)
Opportunities of Change
Narrative
explaining the typical opportunities related to
having different generations in the workplace.
(3-4 minutes)
Understanding Generation Gaps
Interactive identifying each generation, their
history, and their characteristics.
(5-6 minutes)
Exercise
Interactive exercise exploring how perceptions
and how our brain subconsciously stereotypes
information. (2-3 minutes)
Conflict, Impact, and
Technique
Series of four modules outlining how when
confronted with intergenerational differences
people typically go through a fairly predictable
series of reactions based, in part, to their
intergenerational developmental sensitivity
stage. (6-10 minutes)
Exercise
Interactive exercise in which the user matches
each character in the previous scenario with the
appropriate communication technique. (5-6
minutes)
Cross-Generation
Effective Communication Techniques
A checklist covering how to effectively
communicate with diverse generations
(3-4 minutes)
Identifying Generational Strengths
Narrative teaching how, despite the generational
gaps we all face, you are a
part of a vital
link to success that will ensure all of the
players are working together.
(2-3 minutes)
Working WITH Each Generation’s Values
Interactive exploring how organizations can
change rules, policies, and job requirements,
but they cannot change who a person is. We then
outline how to find a way to work with other
people’s values, learn how to motivate each
generation, and how to use this to better your
organization. (5-6 minutes)
Post-Assessment Test
A multiple choice test designed to review key
learning points, policies and procedures that
you have learned. (7-10
minutes)
Conclusion
Narrative reminding how, in order to
create an inclusive and respectful workplace,
there needs to be an ongoing commitment and
support from employees and leaders at all
levels. (1-2 minutes)
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